Delivery & Returns

Delivery is charged on a per order basis and the factors that determine the actual cost are weight, size and location, you will be prompted at the checkout once a delivery address is entered with the cost of shipping for your order.

Estimated shipping time: 2 working days.

  • After placing your order, please allow 2 working days for us to prepare, ship and deliver your order.
  • During sales and the month end, we’re busier than usual - please allow a little bit more time.
  • Please note that we use a different delivery service for UK Highlands, Islands and Northern Ireland - see below.

Tracking: Yes, you’ll be able to track your order!

Once we ship your order, you’ll get a confirmation email with a tracking number of your order.

*If your item has been shipped via Royal Mail then tracking may not be available.

You have the right to change your mind and return your product to us, unused & unopened within 14 days of receiving your order.

You will then have a further 14 days to return the item(s) to us. We are unfortunately unable to cover the cost of the return unless your return request falls under one of the following reasons:

  • An item was damaged or faulty on arrival. (we must be informed within 24 hours of receiving the goods)
  • You received an incorrect item/product.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 1 working day to let us know (for damaged items we may need images) and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

We cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

Before returning any items please contact us via email or telephone to confirm this. 

You should return all goods to the following address:

Returns Department
MB - South Bank Road

If you can include a note with your details including any order number / reference relating to your order.

Are you looking to stock and sell one of the UK’s leading brands in internal & external wall panelling?

If you have a showroom and  looking to add to your current product base then please get in touch, fill in the form below and one of our team members will contact you and advise on what we are able to offer. is owned and operated by MB DIY, we are a UK distributor for VOX. We are based in Middlesbrough in our purpose built Warehouse and showroom.

Please use the form below to get in touch.

MB DIY, Southbank Road, Middlesbrough TS3 8AN – 01642 455945


Sign up for exclusive offers from VOX Panels website

These panels come as a pack of three to create a full pattern effect.

These panels come as a pack of four to create a full pattern effect.

These panels come as a full pack of eight to create a specific pattern .

These panels feature a distinct texture which interacts with the light to look even more natural.

These panels are easy to clean and maintain with basic house hold cleaning materials.

These panels are easy and timely to fit using a basic range of common house hold tools.

These panels are waterproof, and are suitable to be used in bathrooms, wet rooms and shower areas.

These panels are highly resistant to impact, making them a great choice for commercial customers.